Terms of service

TERMS & CONDITIONS

Last Updated: May 24, 2026

OVERVIEW

Welcome to The Cozy Key Store ✨

Throughout this website, the terms “we,” “us,” and “our” refer to The Cozy Key Store. We operate this online store and provide related products, services, content, and features to offer a curated and cozy shopping experience designed around comfort, style, and everyday essentials.

Our store is powered by Shopify, which enables us to securely provide ecommerce services and process transactions.

By accessing our website, browsing our products, or making a purchase, you agree to these Terms & Conditions, along with our Privacy Policy and any additional policies referenced throughout the site.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 — ACCOUNT & WEBSITE USE

By using this website, you confirm that:

  • you are at least the age of majority in your state or country of residence, or
  • you have permission from a parent or legal guardian to use this website.

You agree to provide accurate and current information when placing orders or creating an account, including:

  • billing information
  • shipping information
  • email address
  • payment details

You are responsible for maintaining the confidentiality of your account information and for all activity associated with your account.

SECTION 2 — PRODUCTS & AVAILABILITY

We strive to display our products as accurately as possible. However:

  • colors may vary slightly depending on device settings
  • sizing and fit may differ between products
  • slight variations may occur due to manufacturing differences

All product descriptions, pricing, and availability are subject to change without notice.

We reserve the right to:

  • limit product quantities
  • discontinue products
  • refuse service
  • cancel orders at our discretion

SECTION 3 — ORDERS & PAYMENTS

Submitting an order does not guarantee acceptance of that order.

We reserve the right to:

  • cancel or refuse orders
  • limit quantities purchased
  • request additional verification before processing

Orders may be canceled due to:

  • inventory issues
  • suspected fraud
  • inaccurate pricing
  • payment processing problems

You agree that all payment information provided is accurate and authorized.

SECTION 4 — SHIPPING & DELIVERY

Shipping estimates are provided for convenience only and are not guaranteed.

The Cozy Key Store is not responsible for delays caused by:

  • shipping carriers
  • customs processing
  • supplier fulfillment delays
  • weather conditions
  • holidays
  • incorrect customer shipping information

Orders containing multiple items may arrive separately.

Risk of loss transfers to the customer once the package has been handed to the shipping carrier.

Please review our Shipping Policy for additional information.

SECTION 5 — RETURNS & REFUNDS

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Certain items may be non-returnable, including:

  • final sale items
  • gift cards
  • custom or personalized products
  • intimate items
  • worn or washed products

Return requests must be submitted within the timeframe listed in our return policy.

SECTION 6 — INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • logos
  • branding
  • graphics
  • images
  • product descriptions
  • website design
  • written content

is the property of The Cozy Key Store and may not be copied, reproduced, modified, distributed, or used without prior written permission.

Unauthorized use of our content may violate intellectual property laws.

SECTION 7 — THIRD-PARTY SERVICES & TOOLS

Our website may include third-party tools, apps, services, or integrations that we do not own or directly control.

These may include:

  • payment providers
  • shipping carriers
  • marketing platforms
  • fulfillment partners
  • dropshipping suppliers
  • print-on-demand providers

We are not responsible for:

  • third-party outages
  • service interruptions
  • delays
  • errors caused by external providers

Use of third-party tools is at your own discretion and subject to the terms of those providers.

SECTION 8 — LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites or services operated by third parties.

We are not responsible for:

  • the content of third-party websites
  • privacy practices
  • policies
  • purchases made through external websites

Please review third-party policies before engaging with those services.

SECTION 9 — SHOPIFY RELATIONSHIP

The Cozy Key Store is powered by Shopify. However, all purchases made through this website are conducted directly with The Cozy Key Store.

By using this website, you acknowledge that Shopify is not responsible for:

  • products sold through our store
  • shipping issues
  • refunds
  • customer disputes
  • damages related to purchases

SECTION 10 — PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

SECTION 11 — REVIEWS, FEEDBACK & SUBMISSIONS

If you submit:

  • reviews
  • testimonials
  • comments
  • suggestions
  • photos
  • feedback

you grant The Cozy Key Store permission to use, reproduce, edit, publish, and display that content for marketing or business purposes without compensation.

You agree not to submit unlawful, offensive, misleading, or infringing content.

We reserve the right to remove submitted content at our discretion.

SECTION 12 — WEBSITE ERRORS & INACCURACIES

Occasionally, information on the website may contain:

  • typographical errors
  • pricing inaccuracies
  • inventory discrepancies
  • outdated product information

We reserve the right to correct errors and cancel affected orders without prior notice.

SECTION 13 — PROHIBITED USES

You may not use this website:

  • for unlawful purposes
  • to violate laws or regulations
  • to distribute harmful software or malware
  • to infringe on intellectual property rights
  • to harass or abuse others
  • to collect personal information from other users
  • to interfere with website security or operations

We reserve the right to terminate access for violations of these Terms.

SECTION 14 — DISCLAIMER OF WARRANTIES

This website and all products/services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

  • uninterrupted website access
  • error-free functionality
  • continuous availability
  • that products will meet every expectation

Some jurisdictions may not allow certain warranty exclusions, so portions of this section may not apply to you.

SECTION 15 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Cozy Key Store shall not be liable for:

  • indirect damages
  • incidental damages
  • lost profits
  • lost data
  • delays
  • service interruptions
  • damages resulting from website use or purchased products

Your use of the website and products is at your own risk.

SECTION 16 — INDEMNIFICATION

You agree to indemnify and hold harmless The Cozy Key Store and its affiliates, partners, suppliers, and service providers from any claims, damages, liabilities, or expenses arising from:

  • your violation of these Terms
  • misuse of the website
  • violation of laws or third-party rights

SECTION 17 — GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the United States and the State of Texas, without regard to conflict of law principles.

SECTION 18 — CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon posting to the website.

Your continued use of the website constitutes acceptance of any updated Terms.

SECTION 19 — CONTACT INFORMATION

Questions regarding these Terms & Conditions may be directed to:

The Cozy Key Store
📧 support@cozykeyshop.com

We aim to respond to inquiries within 1–3 business days ✨