Refund policy
What is your return policy?
We accept eligible returns within 14 days of delivery for unworn, unused, unwashed items with original tags and packaging.
Items marked as final sale, gift cards, intimate items, beauty products, custom products, or personalized items are not eligible for return.
How do I start a return?
Please contact us at support@cozykeyshop.com with:
- your order number
- the item(s) you wish to return
- the reason for the return
- photos if the item arrived damaged or incorrect
Once approved, return instructions will be provided.
Are return shipping costs refundable?
Original shipping costs are non-refundable unless the return is due to an incorrect or damaged item.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with clear photos of the issue so we can assist you as quickly as possible.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.
Products & Availability
Will sold-out items restock?
Some items may restock depending on supplier availability. You may sign up for back-in-stock notifications on eligible products.
Do colors and sizing vary?
Due to lighting, screen settings, and manufacturing differences, slight variations in color and fit may occur.
Please review sizing charts carefully before purchasing.
Contact & Support
How can I contact you?
We’d love to help 🤍
Email: support@cozykeyshop.com
Customer support inquiries are typically answered within 1–3 business days.